Add items to your cart, proceed to checkout, and enter your shipping and payment details. You’ll receive an order confirmation email shortly after your purchase is completed.

Check your spam/junk folder and verify that the email address entered at checkout is correct. If you still can’t find it, email support@saloure.com with your full name and the email used at checkout.

We’ll do our best to help if your order hasn’t begun processing. Please contact us as soon as possible at support@saloure.com. Once an order is processed or shipped, we may not be able to modify or cancel it.

If your order hasn’t shipped, we may be able to update your address. Email us immediately with your order number and the corrected address. If the order has shipped, you may need to contact the carrier directly.

Gift options vary by product and season. If gift wrapping or gift messaging is available, you’ll see it at checkout. You can also email us right after placing your order and we’ll do our best to accommodate where possible.

Please check around your property (mailbox, front desk, package room, neighbors). Sometimes carriers mark items delivered slightly early. If it hasn’t appeared within 24–48 hours, email us and we’ll help you investigate with the carrier.

We ship to the United States, Canada, Mexico, and most of Europe. If your destination is not available at checkout, it may not be supported at this time.

Delivery time depends on your location and the shipping method selected at checkout.

• Standard shipping: typically 10– 20 business days after your order ships

Please note that these are estimates and may be affected by carrier delays, weather, or customs processing (for international orders).

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high order volume, processing may take a little longer.

Once your order ships, you’ll receive a confirmation email with tracking information. Tracking can take 24–72 hours to update after the label is created.

Tracking updates may be delayed while the package moves between carrier facilities or during peak shipping periods. Please allow up to 72 hours for movement scans to appear. If there’s still no update after that, contact us.

Yes—international shipping is available to Canada, Mexico, and most European countries. Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer and are not included in checkout unless explicitly stated.

While we do our best to deliver orders quickly, delays can happen due to carrier issues, weather, customs, or other circumstances beyond our control. If your order is past the expected delivery window, email us and we’ll help look into it.

Please contact us immediately if you notice an error. If the order hasn’t shipped, we may be able to update it. If it has shipped, address changes may not be possible and additional reshipping fees may apply if the package is returned.

Return eligibility depends on the product and condition. For the most accurate details, please refer to your official Refund Policy page. If you need help, email support@saloure.com with your order number.

Email support@saloure.com with your order number and the item(s) you’d like to return. Our team will provide instructions if your return is eligible.

Once your return is received and inspected (if applicable), refunds are typically processed back to the original payment method. Timing can vary by bank or card issuer.

Exchange availability depends on inventory. Contact us with your order number and the item you’d like to exchange, and we’ll share the best option.

Please email us within a reasonable timeframe after delivery with clear photos of the item and packaging, plus your order number. We’ll review and help resolve the issue.

Product details, key features, and specifications are listed on each product page. If you have a question that isn’t answered there, email us and include the product link.

Some items restock periodically while others are limited. If an item is sold out, check back later or contact us to ask about availability.

If sizing information is available, it will be included on the product page. For additional help, email us with your measurements/preferences and the product you’re considering.

Care instructions are typically included on the product page or packaging when applicable. If you’re unsure, contact us with the product name and we’ll share recommended care guidance.

Warranty coverage varies by product and manufacturer. If warranty information is provided, it will be displayed on the product page. You can also email us with your order number to confirm coverage details.

Available payment methods are shown at checkout and may include major credit/debit cards and other local options depending on your region.

Your payment is typically authorized and captured at the time you place your order (unless otherwise stated at checkout).

Declines can happen for many reasons, including incorrect billing details, bank restrictions, or security checks. Try again, use a different payment method, or contact your bank for more details.

We take security seriously. Checkout is processed using secure encryption and industry-standard payment processing practices.

Taxes are calculated based on your shipping destination and local regulations. Any applicable taxes will be displayed at checkout. International orders may be subject to VAT/customs fees depending on your country.